APRIL 11, 2024
APRIL 4, 2024
Please be sure to get your shift bid forms submitted to the union by APRIL 7TH 2024 at [email protected]. A few people have reached out about not having a printer available for the new form, and as advised to them, rest assured the bid form does not need to be printed. You can fill it out on the website, download it with changes, and then attached into and email and send to the Union email. If you have any questions, please feel free to call the Union Office during the weekdays, email us, or message a representative on Telegram.
APRIL 2, 2024
BID PACKAGES HAVE BEEN RELEASED! Please be sure to check your emails for the packages, and be sure to get your shift bid forms submitted to the union by APRIL 7TH 2024 at [email protected]
As verified with Manulife’s Air Canada specialists, they are currently working on the Benefits booklet, and it is not yet available. This booklet will include information about both medical and dental coverage. It will be uploaded on both the website and app shortly. We have informed them about the discrepancies between the app and the website. This is because our drug plan coverage is under a different number and it does not appear to be associated with the app.
When setting up coverage with your pharmacy, please provide them with the following drug plan number: 0788021. Medical and Dental are both covered under the number we registered with: 788000. We have been assured by the bargaining committee that our plan coverage has not changed.
MARCH 7, 2024
Click through here and make your voice heard! Stand in Solidarity with our fellow workers. Through the linked form, you are able to contact the Bell Board through the pre-populated webform and message, let them know that Canadians deserve better!
MARCH 6, 2024
HOT OFF THE PRESSES!!
The new schedule will officially begin on Sunday 28th April and will run until September 7th, 2024.
Mark your calendars! Our next bid will take place from 09 April-11 April.
MARCH 5, 2024
While we await notice about the upcoming shift bid, please take some time to familiarize yourself with the new shift bid form, as we are retiring the previous 2 form system that was being used. Everything is now consolidated into one form, and has the information needed about where you need to email your form in. You will be required to fill out the form for the bid, and keep in mind, the proxy portion of the form is optional for employees that require it, you are not obligated to fill that out if you do not require a proxy agent. For the bid, it will be mandatory for this form to be sent to the Union email, or handed in office, as we require your personal information to contact you.
This form can also be found on our shift bid page.
For information regarding access to your group benefits card, please see the video below.
It details how to access the Manulife benefits card on your mobile device.
MARCH 4, 2024
For any employees that are experiencing audio issues,
please refer the following process below:
****URGENT INFORMATION / FEBRUARY 20, 2024****
Please be informed that the new implementation of Harmony significantly improves the company’s ability to identify various KPIs, including hold times, dead air calls, and timeframe on transferred calls to other departments. It is important to follow Call Center Standards and Expectations, which can be found on Acpedia, and it gives a breakdown of proper phone etiquette, such as when customers are not on the line, or when transferring to another department, as the company maintains a zero-tolerance policy for phone abuse. Additionally, all conversations are recorded. If you have questions, please get in contact with me.
– Adriana Robinson
All employees who work their full scheduled shift on December 25 and/or January 1 will receive a pair of C1 passes, as per previous years.